Shipping policy

PactGem — Shipping & Delivery

Free standard shipping: Standard delivery is free to eligible destinations, with no minimum order value.

Where we ship

We offer delivery to the United States, Canada, Australia and New Zealand, and eligible destinations in Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden and the United Kingdom.

Additional countries and territories are available where supported by our shipping settings. Availability depends on your delivery address and is confirmed at checkout. We do not offer worldwide delivery to every address. If your destination is unavailable, please contact us before ordering.

Shipping options and charges

Standard shipping is $0.00 to eligible destinations, regardless of order value. No free-shipping threshold or promotional code is required. Optional gift boxes and other selected product add-ons are charged separately; they are not shipping fees.

Any applicable taxes are shown at checkout. Import duties or other charges required by the destination may apply unless explicitly included at checkout. Free shipping does not mean that all taxes or import charges are included. We do not currently offer expedited shipping.

Processing and estimated delivery

Our standard delivery estimate is 7–15 business days. For U.S. orders, this is the estimated total from order placement to receipt, including handling and any applicable personalization or production. For international orders, the displayed 7–15 business days is an estimated shipping transit time; any additional processing time for a personalized item will be communicated separately.

Ready-made products do not require personalization. Personalized products are prepared using the details you submit. Delivery estimates are not guaranteed dates; customs, carrier delays, holidays and remote destinations may affect arrival. We do not guarantee delivery before Christmas or any other specific occasion.

Tracking and address corrections

We will email tracking details after shipment when tracking becomes available. Tracking updates may begin after the carrier scans your package.

Please check your delivery address carefully before ordering. If you need a correction, contact us promptly. We cannot guarantee a change after shipment.

If shipment is delayed

If we cannot ship within the applicable stated shipping timeframe, we will notify you promptly, provide a revised shipping estimate and explain how to cancel for a refund. Where required by applicable law, we will obtain your consent to the delay or cancel and refund the unshipped merchandise. Required refunds will be made within the applicable legal timeframe. If the entire order is cancelled because we cannot ship it, any shipping amount actually paid is also refunded.

Cancellations and changes

Contact us promptly if you need to cancel or change an order. You may request cancellation of a personalized item before production begins. Once production starts, we generally cannot cancel or change a personalized order, except where required by law. This does not limit applicable delay-related cancellation rights described above.

Returns and order help

For the terms applicable to ready-made and personalized items, please read our Returns & Refunds policy. Personalized pieces are made using the details you submit; change-of-mind or customer-input-error returns are not accepted except where required by law.

If your item arrives damaged, defective, or does not match your order because of our error, contact us with your order number and a description of the issue. After verification, we will remake or replace the item at no charge for the replacement product. You may keep the original item; no return is required.

Where permitted by applicable law, you are responsible for replacement shipping. We will disclose any applicable replacement shipping charge and obtain your agreement before collecting payment and arranging shipment. Nothing in this policy limits rights or remedies required by applicable law.

If photos are needed, we will explain how to send them; the contact form does not accept attachments.

Need help?

Use our Contact page for address corrections, cancellation requests or item issues. Include your order number and a description so we can review your request.