Shipping policy

Shipping Policy

PawMemory products are personalized and made to order.

Estimated order timeline
• Photo review and artwork preparation: 1–3 business days.
• Production: 3–7 business days after the artwork direction is approved.
• Shipping: 5–12 business days depending on destination and carrier.

These are estimates, not guarantees. Timelines may be longer during holidays, supplier delays, carrier disruptions, or severe weather. Please order early when a gift is needed for a specific date.

Orders ship to the address entered at checkout. Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if an address needs correction.

For questions about an order, photo review, delivery, or damage, contact limiya19881023@gmail.com and include your order number.