Refund policy

Refund and Remake Policy

PawMemory products are personalized and made to order. Because each item is created for a specific customer, general returns for a change of mind are not accepted.

We can review a remake, replacement, or refund request when:
• The item arrives damaged.
• The wrong product, size, or design was sent.
• There is a confirmed production defect.

Please contact us at limiya19881023@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Personalization and photo review
We may ask for a clearer photo before production. The live preview is an approximate placement guide; the final artwork direction is checked before production. Once a customer has approved the final artwork direction, a change-of-mind request is generally not eligible for a refund or remake.

A request may also be ineligible when the shipping address was entered incorrectly by the customer, or when the issue was caused by a low-quality photo after a clearer photo request was explained.

Shipping delays
Estimated production and shipping times are shown on the Shipping Policy and may vary during holidays, supplier delays, or severe weather.